Shipping Information
Happiness Delivered by Chapineros—No Extra Cost!
At Chapineros, we’re proud to offer our customers FREE shipping on all orders — because making your kitchen better shouldn’t come with extra costs! Below you’ll find everything you need to know about our shipping process, delivery times, and what to do if you have any shipping-related questions.
Order Processing Times
We do our best to process and ship your order as quickly as possible! Once you place your order, please allow 1-3 business days for us to process, pack, and hand it off to our shipping carrier. Your order is considered dispatched once it has been handed to the carrier and is officially in transit to your address.
During peak seasons or holiday periods, processing times may extend up to 5 business days. We appreciate your patience during these times and will always work hard to get your order out as soon as possible.
Estimated Delivery Times
The delivery timeframe begins once your order has been shipped and is on its way to you. The estimated delivery times will depend on your location:
- United States: 6-10 business days
Please note that during holidays or peak seasons, there may be minor delivery delays caused by shipping carriers that are beyond our control. Additionally, international orders may experience unforeseen customs delays that could extend delivery times.
If you have any questions about your shipment, feel free to contact us at Sales@chapineros.com
Order Changes & Address Accuracy
Ensuring your shipping address is accurate at checkout is very important! Any incomplete or incorrect shipping details may cause delays or result in your order being canceled.
- Need to change your shipping address? No problem! Simply email us at Sales@chapineros.com within 24 hours of placing your order, and we’ll do our best to accommodate the change.
- If your order has already entered the processing phase, we may not be able to make changes.
- If an incorrect address was provided and the order is shipped, Chapineros cannot be held responsible for undelivered packages.
Delayed Delivery
We know you’re excited to receive your new kitchen product, and we work hard to get it to you as quickly as possible. However, unexpected shipping delays may occur due to:
- Courier issues (weather delays, transportation problems, etc.)
- Customs clearance for international orders
- High-demand periods (such as holidays or special promotions)
If you experience a significant delay and have not received your package within the estimated delivery window, please contact us at Sales@chapineros.com so we can assist you. We’ll do our best to resolve the issue and keep you updated.
Please note: While we’ll do everything we can to assist you, Chapineros is not responsible for delivery delays caused by third-party shipping carriers.
Lost or Stolen Packages
We understand how frustrating it can be to experience a lost or stolen package. Once your package has been handed off to the courier, Chapineros can no longer control the delivery process. However, we’re happy to assist you if anything goes wrong!
- If your package is marked as delivered but you did not receive it, we recommend first checking with your neighbors, household members, or local post office.
- If your package is lost or stolen, you may need to file a claim directly with the courier.
- We will also do our best to assist you by contacting the courier on your behalf.
In cases where the package cannot be recovered, we may offer a replacement or store credit, depending on the situation. Please contact us at Sales@chapineros.com if you need help.
Customs Fees (For International Orders)
For international orders, your package may be subject to customs fees, duties, or taxes based on your country’s import policies. Unfortunately, we have no control over these charges, and they are the responsibility of the customer.
If you have questions about customs fees, we recommend reaching out to your local customs office before placing an order.
Incorrect Shipping Address
It is your responsibility to ensure that your shipping address is 100% accurate at checkout. If you notice an error, you must contact us within 24 hours at Sales@chapineros.com so we can correct it.
- If you provided an incorrect address and the order has already shipped, we cannot offer refunds or replacements.
- If the order is returned to us due to an incorrect address, we can reship it, but the customer will be responsible for the additional shipping fee.
Tracking Your Order
Once your order has shipped, you’ll receive a tracking number via email so you can monitor your package’s journey. You can also use our Track Your Order page for real-time updates.
If you don’t receive your tracking number within 3 business days, please contact us at Sales@chapineros.com.
Shipping Policy Changes
Chapineros reserves the right to update, modify, or change this Shipping Policy at any time without prior notice. Any changes will be posted on this page, and it is the customer’s responsibility to review the most recent version before purchasing.
By purchasing from Chapineros, you acknowledge and agree to our Shipping Policy. If you have any questions or concerns, we’re happy to assist — just email us at Sales@chapineros.com.